Refund policy

Cancellation:

If a customer cancels an order before the order has been shipped, MFS may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the Bank deducted. Please note that MFS may not be able to cancel orders that are already shipped or in transit

Refunds:

  • Orders are only eligible for return/exchange if:
    • The product is clearly defective/damaged
    • Received wrong product
    • The product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.
  • Reach out to MFS Customer Care at hello@myfirstsaree.com within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order
  • One of our executives will get in touch, in order to process the return/exchange request
  • The customers may have to share the images of the product received in order to initiate the return pick-up.
  • A confirmation mail would be sent to the customer, confirming the return/exchange request
  • Return pick-up will be facilitated by the MFS customer care team with 3 business days from the date of return/exchange confirmation
  • Once the courier person comes to pick up the saree, kindly capture a picture of the saree while handing it over to him
  • Customers are requested not to return the products through any personal mode other than the return facility provided by MFS as this may hamper/ delay the refund/ exchange process.
  • Store exchange is not applicable to orders shipped outside India
  • Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the Customers in advance.
  • Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.
  • Unboxing video is a mandatory requirement and must be shared with us during the return process.

Refund Process:

The product will go through the following internal checks before the refund gets processed:

  • The products returned should be in original condition
  • The products must not be used or washed
  • The products should have the original tags/labels in place and folds intact
  • The products should be returned along with the box in which the product was delivered
  • The refund may be delayed or not get processed, if the returned product/s does not meet any one of the internal check criteria mentioned above

Refund Timeline:

  • Refunds (net of any additional charges applied on account of return ) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to Nalli’s warehouse.
  • The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.
  • In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
  • Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.
  • However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.

Need Help:

Contact us at hello@myfirstsaree.com for questions related to refunds and returns.